Privacy Policy
Introduction At Smart-Steps Tutoring, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our tutoring services, visiting our website, or interacting with us in any capacity, you consent to the practices outlined in this policy.
What Personal Information We Collect We may collect the following types of personal information: - Full name - Date of birth - Email address - Postal address - Phone number - Emergency contact details - Academic information -Student performance data - Payment and billing information - Any other information you provide to us voluntarily
How We Collect Personal Information We collect personal information through: - Online enquiry forms - Enrolment and booking forms -Email or phone communications - In-person conversations - Online booking systems and feedback forms - Our website, including through cookies or analytics tools (if applicable)
Why We Collect Personal Information We collect and use personal information for the following purposes: - To provide tutoring services -To communicate with students and parents - To process payments and manage billing - To assess student progress and personalise learning plans - To ensure the safety and wellbeing of students and tutors - To comply with our legal and regulatory obligations - For administrative and operational purposes
Disclosure of Personal Information We do not sell or trade your personal information. We may disclose it to: - Tutors and staff who deliver or support our services - Payment service providers (e.g., Stripe, Square) - IT service providers or software platforms used in our operations - Legal or regulatory bodies if required bylaw - Emergency contacts, where necessary for health or safety reasons
Storage and Security We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your personal data may be stored: - Electronically(secured cloud-based systems, password-protected databases) - In paper files (stored securely in locked cabinets) We retain personal information only as long as necessary for our business functions or legal obligations.
Access and Correction You have the right to: - Access your personal information - Request corrections if you believe the information is inaccurate, outdated, or incomplete To make a request, please contact us at: Email: admin@smart-stepstutoring.com.au. We will respond within 30 days and may ask you to verify your identity.
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Use of Our Website and Cookies Our website may use cookies or third-party analytics tools to enhance your experience. Cookies do not identify you personally but may track browsing activity for functionality and improvement purposes. You can disable cookies in your browser settings.
Anonymity and Pseudonymity Where lawful and practical, you may choose to remain anonymous or use a pseudonym when dealing with us (e.g., general enquiries). However, we may not be able to provide certain services without identifying information.
Overseas Disclosure Your personal information is generally stored in Australia. If information is disclosed to overseas service providers (e.g., cloud storage), we ensure they are subject to privacy protections that comply with Australian standards.
Complaints If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the: Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992
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Changes to This Policy We may update this Privacy Policy from time to time. The current version will always be available on our website or upon request.
Contact Us For questions, access requests, or complaints regarding this policy, please contact: Smart-Steps Tutoring Email: admin@smart-stepstutoring.com.au